“NetSuite has pushed us to a new level and allows us to operate much more efficiently. Between the support provided by 360 Cloud Solutions and the functionality gained through NetSuite, we couldn’t be happier.”
Challenge
Greentouch is a manufacturer of high-end bath vanities, electric fireplaces, beverage centers, and wine chillers designed by “Property Brothers” Jonathan and Drew Scott. Founded in 2014, Greentouch has one mission: to offer exclusive furniture design at inclusive prices.
Following an in-store rollout at Lowe’s in May 2018, Greentouch experienced explosive growth. While great for sales, it didn’t take long to realize that their existing inventory solution wasn’t allowing them to keep up with the ever-growing demand due to a lack of functionality and unresolved technical issues. In fact, Greentouch ceased to rely on the EDI process and was processing and invoicing approximately 150 orders per day—manually.
One of the company’s inventory teammates worked with NetSuite at a former job and recommended the platform to help organize inventory and stem the bleeding from nearly 2,000 backorders created as a result of their rapid growth and inefficient solutions. They also desired a system where they could better manage customer service issues.
“The business is running far better than it ever has and we appreciate the solution that 360 Cloud Solutions designed. Customer service understands the logic and can handle calls with more confidence.”
Solution
The 360 Cloud Solutions team kicked off the project by conducting a thorough Business Process Review to identify exactly how NetSuite could be utilized to solve Greentouch’s challenges around inefficient order automation and product delivery. The 360 team got to work designing a solution that would enable a more efficient EDI process, greater inventory visibility, and improved customer service.
As a result, Greentouch experienced 90% fewer backorders, was able to automatically process 250 invoices daily, and saw significant customer service resolution improvements. But what’s most impressive? Since launching the program in July 2017, Greentouch has seen a 400% increase in sales! (Yes, you read that right.)
“NetSuite changed our lives. And not just the program, but the support 360 Cloud Solutions has provided. You’re best-in-class.”
Top Accomplishments
Redirected existing EDI documents to integrate with NetSuite |
Implemented new EDI documents to automate the sending and acknowledgment of orders from 3PL |
Optimized order fulfillment through minimum quantities, stock safety levels, and reorder points |
Utilized NetSuite CRM to track, manage, and resolve customer service issues |
