We seek a Client Engagement Manager who will foster positive client relationships, manage sales within assigned accounts, work closely with internal teams, and enhance internal processes. The ideal candidate will excel in communication, collaboration, and strategic thinking to drive client satisfaction and business growth.
Key Responsibilities
- Engage with clients to understand their needs, communicate value, gather feedback, and foster relationships.
- Serve as the primary liaison for escalated issue resolution across sales, service, and product teams.
- Facilitate client participation in events and oversee client communications and outreach.
- Utilize CRM and ERP tools to track key performance indicators and maintain data integrity.
- Represent 360 at industry events to promote our services and solutions.
- Collaborate closely with internal teams to ensure client success and monitor support cases effectively.
- Develop and execute strategies to grow recurring revenue with assigned clients.
- Identify client needs and propose solutions from NetSuite, 360 Subscription Billing, and third-party vendors.
- Drive organic revenue growth through existing client relationships and ensure timely renewal and upsell transactions.
Qualifications
- Relevant undergraduate degree with 3+ years of related experience.
- Background in Technology or Management Consulting, Customer Success, IT Engagement Management, or IT Sales Leadership.
- Proven ability to manage client relationships at an executive level and navigate technology-related sales cycles.
- Strong proficiency with NetSuite and other ERP, CRM, and related software.
- Highly organized, detail-oriented, and capable of managing complex processes in a fast-paced environment.
- Excellent communication and presentation skills, with the ability to influence decisions effectively.
Explore Our Offerings
- Competitive base compensation with performance-based bonuses.
- Enjoy 17 days of Paid Time Off and 8 Paid Holidays upon hire, with additional time off increasing as tenure grows.
- Flexible and remote work options for better work-life balance.
- Extensive medical insurance package covering 100% of employee-level coverage.
- Additional benefits include dental, vision, disability, and life insurance options.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) plans are available.
- Eligibility for 401k benefit with a 4% match after six months of employment.
- Paid certification opportunities to support professional growth and development.
Company Overview
360 Cloud Solutions, a premier NetSuite consulting firm, specializes in enhancing business growth through expert implementation of cloud-based business management and subscription billing software. Based in Raleigh, NC, 360 Cloud Solutions has been a trusted NetSuite Solution Partner for over two decades. Our dedication to excellence is evident in every project we undertake. As a remote-first company, we prioritize flexibility, collaboration, and a supportive work environment. Our highly experienced team excels in handling large-scale and complex projects, guided by our core value of client focus—ensuring our clients’ long-term success and achieving their business goals.
Equal Opportunity Employer
At 360 Cloud Solutions, we are committed to recruiting exceptional talent. Our company’s policies ensure equal opportunity for all qualified individuals. We adhere strictly to job-related criteria in our recruiting, hiring, and employment practices, without discrimination based on any federally, state, or locally protected class. Join us in our pursuit of excellence and contribute your unique skills and perspectives to our team.
